This duopoly certainly dominates in terms of the number of stores and geographical distribution, but does sheer presence and the convenience this offers translate to satisfied instore customers? Woolworths rates above average for store appearance and layout, clarity of unit pricing signage and the amount and availability of specials and discounts.
And both Coles and Woolworths rate above average for availability of preferred type of checkout, range of products and brands available, and ease of using trolleys and baskets.
But the only criterion they rate best for on par with Foodland is their opening hours — they rate lower than at least some of their competitors on all other criteria. We've profiled each supermarket chain below. For a more detailed comparison, including scores for all 10 supermarkets against 19 criteria, check out our full supermarket satisfaction survey review.
A major change in supermarkets in the past 12 months was the putting in place of COVID-safe measures to help keep staff and customers safe during the pandemic. Our chart shows how supermarkets rank overall and how shoppers rate them for all five specific COVID-safe measures. Until recently, just four percent of grocery shoppers bought their groceries online in an average month, according to market research group Roy Morgan.
This number was always forecast to increase, but the COVID pandemic helped rapidly move a whole swathe of customers from shopping instore to online. The number of responses for other chains that offer online shopping was too small to include see How we survey , so we've compared the two major players, Coles and Woolworths, only.
As well as giving an overall rating, customers also rated Coles and Woolworths against 20 criteria relating to their online shopping experience. Delving into the details shows exactly where Woolworths beats Coles on online shopping. The resulting scores were fairly evenly matched for 11 of the criteria. We're never going to outmuscle Coles, Woolies and Aldi on price, so for us, it's about points of difference. With its stores typically 20, square metres and stocking everything from fresh meat to car parts, it's easy to see why Kaufland has sparked fears similar to what was seen ahead of Aldi's Australian arrival in But this is not Harrison's first rodeo.
With 76 Ritchies stores across the country's east coast, he's prepared for the new challenge. We all became more price-conscious, and we all became more competitive," Harrison says. Part of Ritchies' success as an independent has been thanks to its close relationship with listed grocery distributor Metcash, which is both the company's largest wholesaler and a 26 per cent shareholder.
Its remaining shares are 45 per cent owned by the family of chief financial officer Mal Cameron and nearly 5 per cent by Harrison himself, with the remainder split between about former and current staff members. Ritchies' approach in recent years has been one of "premiumisation", focusing on providing its customers with higher-quality food, or products they would not be able to find in the country's big supermarkets.
This sees a standard Supa IGA store stocked with artisan bread, bespoke spreads and a veritable provedore of meats , cheeses and other savoury treats. But Harrison points to the business' consistent like-for-like sales as a sign of the company's true strength. Rebecca Ciaramidaro. Last updated: 21 October Fact-checked. Fact-checked Checked for accuracy by our qualified fact-checkers and verifiers. Need to know Aldi wins the gong yet again for the cheapest groceries In the absence of a nearby Aldi, shopping around for specials and choosing supermarket brands over national brands can make a significant difference to your grocery bills.
Text-only accessible version. How much of the grocery market share does each supermarket have? National brand basket.
Supermarket brand basket — Coles. Supermarket brand basket — Woolworths. Supermarket brand basket — Aldi. Budget basket — Coles. Budget basket — Woolworths. Budget basket — Aldi. We care about accuracy. Looking for products? Search our Catalogue ». Flinders street iga xpress. We love supporting local producers and farmers. About Us — Our Stories IGA is a network of over 1, independent family owned businesses that sit at the heart of local communities across Australia, giving back and supporting local producers, suppliers and charities wherever possible.
Like Father, Like Son Paul, Anthony and Joseph Romeo are proudly following in the footsteps of their father Tony, in their family owned and community minded stores. A Family Affair With three generations, and eight family members working together in this big store, with a big heart, Golden Apple IGA truly is a family affair.
Fresh is best For brothers Richard and Antoine Rizk only the best will do and every day, they go to great lengths to provide their customers with fresh, local and affordable produce.
One big happy family Lee-Anne and Adam Woodgate always put their customers, who have become like family first, sharing their lives, love, and laughter every single day. Mother Knows Best Across the country many IGA stores are run by strong and passionate women, who are passing on their knowledge of the family business to the next generation. Leading by example Father and son and best friends Nick and Spero Chapley are well known for their world class supermarket but remain focused on what else they can do to serve their local community.
Local farmers first From fleeing Poland in search of a better life, to running independent supermarkets that are passionate supporters of local producers and suppliers, Bob has and always will put local farmers first.
Generation to Generation As family owned businesses, the story of stores passing from father to child is familiar to many IGA retailers. Loyal to the locals Manuel Xyrakis and the three generations of family who look after IGA Ainslie are passionate supporters of their local community.
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